Returns & Refunds

Everything below is the part of the process most stores leave vague. We run crypto only, we verify stock by hand before anything is packed, and we carry the risk on our side of the transaction. So here is exactly what happens to your money and your parcel if something goes wrong.

Before anything ships

Cryptocurrency is the only payment method we accept, which means a refund can only ever come back out as cryptocurrency. We take BTC, ETH, USDT, SOL and any other coin shown at checkout. Keep your order number and the wallet address you paid from — it makes a refund dramatically faster, because we send funds back to the originating address wherever the network allows it.

Once payment clears, your order does not go straight to packing. It goes onto a stock check hold. Because we buy through Alpha Pharma’s distribution network, an online inventory count is not good enough — at the demand levels we see it can be wrong within hours. A person checks your items against live stock, and inside 24 hours you get either a Stock & Order Confirmation or a message about something we could not source.

After that confirmation, orders usually leave within 2–4 business days by EMS Express, subject to carrier availability and destination, and tracking follows as soon as the parcel is handed over.

If an item is out of stock

This is the most common reason money comes back to you. If the stock check finds an item unavailable, we contact you before dispatching anything. If we cannot fulfil that line, the payment for it is refunded to the address you paid from where the network technically permits, or to another address we agree with you. We will never quietly swap an item for something else to keep an order alive — no guesswork, no substitutions, just the products you actually ordered.

If a parcel is seized

We pack plainly and discreetly, with nothing on the outside that identifies the contents, and we treat the security of your parcel as a real part of the job — that is why our clearance record is as strong as it is. Seizures still happen to any international shipment, so here is our position: if customs or the FDA seizes a package, we reship it. Send support the seizure letter and your order number and we will process a replacement at no cost to you.

Our delivery guarantee

We are responsible for every order we have ever accepted, and we guarantee that you end up in possession of what you paid for. If a parcel has not arrived within 30 days past its expected date on an international order, or 15 days on a domestic one, tell us and we reship — no cost, no argument. Once a reship is agreed you get a fresh tracking number, so keep the thread open until the replacement lands.

If tracking looks stuck

Two things make a late parcel look later than it really is. First, we use several mail services, and a tracking code frequently does not start moving on the carrier’s site for 2–3 days after dispatch. Second, if you see the status Semi-shipped, part of your order is already moving and the rest follows within 24 hours of the first parcel leaving. Either way, mail genuinely does stall sometimes. Give it up to 30 days past the expected date before treating it as lost, then contact us and we take it from there.

Checking where your parcel is

The moment your order ships, the tracking number and a delivery estimate appear on your order confirmation page and in your confirmation email. If you would rather ask a person, send support your order number and we will tell you the current status and the expected arrival date.

Starting a refund or a reship

Message us from the email address on the order and include your order number, the wallet address you paid from, and one line on what happened — item unavailable, parcel stopped in customs, or nothing arrived at all. A screenshot of the tracking result or the seizure notice speeds things up considerably. Anything not covered here still gets an answer from a human, usually within a day.